Staff Meeting on 3/10/15

1. Staff Development Day
- Friday, 5/1/15 - it is mandatory for all employees to attend (at GRB). Staff members who will need to swap their day off are Lauren, Linda, Lillian and Denisha in order to attend.

2. HERO
- Under no circumstance, do we discriminate. If someone throws a fit about another patron using a specific bathroom, we contact security on the person issuing the complaint.
- HERO is already written into the laws under Executive Order 1-50, even if it is "still being decided in court."

3. Financial Services - Reminders
- One copy of the cash drawer count goes in the fines envelope, no copies go into the booksale envelope (merch cat goes in both).
- Instructions are located under the cash drawer if you need a reminder.

4. Checking in AV
- Make sure before you check in an item that all of the discs are there. It is easier to catch when they are being turned in rather than when someone else is trying to check them out.

5. Counting holds at the Customer Service Desk
- We need stats on the holds from our cancellations and returns
- Put the statistics on the stat sheet in the back if you bring the bins to the back
- Person assigned to opening duties will also make sure that the holds in the bins have been counted each morning

6. Incident Reports
- These are really important to make sure we have them done correctly since they are legal documents
- Please refer to the handout instructions on how to properly title them =
 "Date_Location_Initials_type of problem and person involved (if known)"
   ex: 073009_COL_JD_Theft Smith.doc"
- Send incident reports to Shammi and Angela first, they will then forward them on
- These are legal documents, so be impartial, give specific details and direct quotes, and give clear descriptions.

7. Inappropriate behavior - Suspension/Trespass
- We will be copies of the suspension/trespass forms at the circulation desk
- Hilight the mistake that has been observed and hand a copy to the patron
- If there's trouble, everyone has the power to suspend them for one full business day
- Always take someone with you when you confront a patron about a problem
- Remember that every time you issue one, it requires an incident report
- Faxing/emailing a copy to GSD of the suspension/trespass form is required

8. Customer Comment Forms
- Forms go to Shammi and Angela, then your senior manager (Theodora), or on to Yolanda if everyone else is out for an extended amount of time.
- "Administrative use only" area is to record your response/reply to the compliment/complaint

9. Birthday Celebrations
- For your birthday, you will provide the birthday cake (or equivalent that you prefer), everyone else will contribute with potluck style dishes as they can.

10. Open discussion
- We need to get more on top of our missing reports, they are put out every Thursday and we have one week to complete them. If you are assigned it, give the report to Angela when you are finished so she knows if it was completed or not.
- If you are given an assignment but cannot finish it, let Angela know. If she doesn't know it wasn't completed/done then she doesn't know to assign more hours for it.
- If you are on pickup/closing at the end of the day, you should also be partially roving (especially on Tuesday night)