"Autoclose failed" issues with the credit card machine

We've had a few issues with the credit card machine over the past few days where it won't let us run a sale... If we get the error message "Autoclose failed please manually close batch" the following video shows you exactly how to do this. I wanted to share it here in case it occurs again.

https://www.youtube.com/watch?v=_StSUT4EFMw

Another (longer) option is to accept a credit card payment via the HPL website by logging into their account - the upside is that we can still accept payments no matter what is happening with the card reader, but the downside to this is that it requires all of their billing information and does not provide a receipt.  - Crystal