Jadwiga had an issue where two patrons were assigned to the same computer, we deleted one and moved them to another station, but then the second person was hung up in the system - even though the reservation wasn't active.
David Cleveland was called and gave the following instructions to solve this problem.
Click on Add/Edit User Record
Click Find.
Enter search parameter: search by user id.
Click reset reservation status.
Exit that screen.
This should remove the reservation that's hung up in the system and allow the patron to make a new reservation request.
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