Credit Card Machine Error

The credit card machine is not working (again). I put a call into IT this morning and they were going to alert the financial services department.
The credit card reader is still working on the self-check machine, so patrons can pay that way without a fee if they have their card.

- Crystal

Edit: Issues were resolved - Monica

OCT 17- 2015 9:35AM
Printer for public use is down.
I tried to fix it by reseating all cables but I could not get it worked.
The communicating error light lit up. So I called this number to have them fix (Chris gave this number to me on my first day 281-776-9882).
So the technical person told me turn off the printer and don't turn on in ten minutes. After ten minutes I turned on the printer but the communicating light is still on.
I can't fix the printer.

I have to verify with Chris about the protocol how to fix the printer in the right way.
Thanks,
Viet Tran

10/9/15- Called IT for EXPRESS- It will not allow anyone to sign on- it tells them there is a problem with the ID or password- it has been taken out of the queue and a ticket pulled.

Carol

10/7/15

Express computer will not interface with the printer- I turned it into IT for repair.

CB

new printer

IT has been contacted about the new holds printer not working on the wall. The usual delivery computer is working fine, so we can still use that in the meantime.

EDIT 8/17/15 12:00 Onda from IT called and fixed the printer. Please remember not to change ANY of the printer settings in SIRSI for the computers attached to the new holds printers. -Angela

Self Checks going Bonkers

Date: 8/6/15
Name: Angela
Problem: The self check machines are both reading tags but not barcodes. They scan the library card barcode just fine but not the book barcodes. Lauren restarted the machines a couple times, and the problem persisted.
Work Requested:  I called IT and reported the problem. I also put up Out of Order signs because people kept getting frustrated. Hopefully 3M will be out soon to fix them.

3M Pad not working

The 3M Pad for reading tags at the delivery station was not working. I unplugged it and moved the other reader from the back staff area to that station. I have emailed IT.

-Angela
6/24/15

Public Computers 2&3

IT has been contacted and should be working on them tomorrow (June 3). For now, they are unplugged and should stay that way.
Contact person: Crystal

Thanks!

Printer not scanning to email

The saga of the printer continues: I tried to scan to my email this morning, but when I clicked the email button, the screen said “Email Gateway is not responding. Contact Administrator.” I turned it off and turned it back on, and made sure the yellow cable was properly connected. I waited an hour. It still says the same thing. The printer is the HP LaserJet M3035xs MFP, G190007.

I have emailed IT.

Self Check Machine Issues

A patron just made us aware that the left side self check no longer offers the option to "email receipt" when you check out. I've emailed the IT Help Desk about this issue, hopefully they get someone out soon to repair it. - Crystal

Self Check Machine

Date: 3/27/15
Name: Angela
Problem: Self Check (on the left when facing the machines from the floor; G214616, serial 84220531) has a problem with its receipt printer. The printer can only print one receipt before jamming and becoming unusable.
Work Requested: Emailed IT helpdesk

Update: IT created a ticket. A 3M technician called today to say that he is ordering a new printer and he hopes to get here tomorrow to replace it.

Moving Shelves are not Moving!

Date: 3/20/15
Name: Angela
Problem: Moving shelves are stuck, and we cannot access supplies and overflow books.
Work Requested: Sent an email to IT Helpdesk.

Public Computer 6

Date: 2/10/15

Name: Angela

Problem: I was helping a customer on Robinson's public computer #6, as he was having trouble accessing the Internet. He was using Firefox and kept getting the error message "Cannot connect to proxy server." I suggested we try Chrome; that gave the same error message. He said "How about the E with the circle around it!?" and indeed, Internet Explorer worked just fine. I am not sure what the problem is; I didn't want to reboot it because I wasn't sure if he'd lose his session.

Work Requested: IT Incident INC0067290

Computer 10

An email has been sent in to the IT Help Desk concerning the blue screen of death for public computer 10.
It has been set to off and an out of order sign has been placed on it.

I hope to have a ticket number soon.

- Crystal

Extra Printer for Printing Hold Wrappers

Tri stopped by today and fixed it so that there is now more than one printer available to print hold wrappers automatically.

The middle computer on the counter in the workroom will print directly to the printer next to it (HP LaserJet 4250n). I'm told this used to work before, but then it quit for some reason - if we follow these steps, it should keep working consistently from now on.

It just takes a simple adjustment in the configuration area on sirsi.

When you're logged into Sirsi, simply click preference> click peripherals > click receipt printer > select "HP Laser Jet 4250 PCL 5 workroom" > make sure that the "no builtin raster drive" below that is UNchecked.

It will only print from tray one, so make sure that tray is out and loaded with paper.

This way, we don't have to worry about doing delivery, paging, or anything else at the same time and getting the holds wrappers confused and mixed up (I don't know if this has been as big of a deal to anyone else, but it seems more efficient to have more than one printer available at a time).

Hopefully this is something helpful, even if we haven't done it this way before.

Thanks,
Crystal

Reservation Issues on Public Computers

Jadwiga had an issue where two patrons were assigned to the same computer, we deleted one and moved them to another station, but then the second person was hung up in the system - even though the reservation wasn't active.
David Cleveland was called and gave the following instructions to solve this problem.

Click on Add/Edit User Record
Click Find.
Enter search parameter: search by user id.
Click reset reservation status.
Exit that screen.

This should remove the reservation that's hung up in the system and allow the patron to make a new reservation request.

workroom phone

Jan. 14, 2015
I reported to IT that the phone in the workroom has a bad headset(32014)- They opened a ticket

Carol-
it is now fixed

Laptop Cart Popped a Wheel - IT

Date: 1/12/15
Name: Angela 
Problem: The laptop cart lost a wheel on Friday (1/9) at the end of the day. We are using a temporary (the metal grocery-looking one) cart. If IT comes, the laptop cart is in the projection closet in the meeting room. Shammi has a key that can open it; if we are both not there, I think maybe Juana should be able to open it. 

Work Requested: emailed IT; incident INC0065197

IT TICKET FOR COMPUTER #14

• Date: 1/8/2015
• Name: Renee Benson
• Problem: Computer #14 log-on screen not displayed showing blank black screen.
• Work Requested: Contacted IT @ 11:32 am ticket #6502