OCT 17- 2015 9:35AM
Printer for public use is down.
I tried to fix it by reseating all cables but I could not get it worked.
The communicating error light lit up. So I called this number to have them fix (Chris gave this number to me on my first day 281-776-9882).
So the technical person told me turn off the printer and don't turn on in ten minutes. After ten minutes I turned on the printer but the communicating light is still on.
I can't fix the printer.

I have to verify with Chris about the protocol how to fix the printer in the right way.
Thanks,
Viet Tran

Meeting Agenda/Notes 8/25/15

1.  New holds printer, new setups
     a.  Review of process
     b.  In front, there is a bin for things that are going to CEN library: and one for holds to be processed for other libraries (including CEN).
     c.  Please do not wrap items the old way going to other libraries (use the new hold wrap process.
     d.  Opening person should count and process the bin in front so that they get hold labels before going in delivery.

2.   Tagging!
      a.  New self-check protocol: please educate customers
      b.  Please make sure we are tagging all things that are not tagged.
      c.  Viet is our tagging master, but please tag when the front desk is quiet.  Both computers in front now have the 3M icon for tagging.
      d.  Things that go on our holds shelf must have a tag.
      e.   Items going back to CEN that are not on hold do not need a tag.

3.    Alief has closed!
      a.  Welcome, Cristina (temporarily) and Rita
      b.  Hours will change September 8th
      c.  Please inform customer starting the first  week of September: word of mouth, closing announcements and bookmarks

4.    SIRSI updates from Lauren's Training
       a.  Last name First name only when putting the parent's name
       b.  Alt ID's, computer cards, and you! (place ID information in the "notes" and make sure to enter the "Date of birth"
       c.  Computer card replacement is $1.00 (if the card has expired and the customer still has the card you can update the expired date).
       d.  Phone numbers: use dashes; format should be 281-330-8004.

5.    Roving: when roving please assist customers, notice what customers are doing (sleeping, eating, etc.) and shelve AV.

6.   ALI holds: when processing ALI holds make sure to modify the hold to reflect as ROB.

7.    Patrick is working on a phone line for Passports

   
Note taker: Renee
Blog Posted by Renee

Printer not scanning to email

The saga of the printer continues: I tried to scan to my email this morning, but when I clicked the email button, the screen said “Email Gateway is not responding. Contact Administrator.” I turned it off and turned it back on, and made sure the yellow cable was properly connected. I waited an hour. It still says the same thing. The printer is the HP LaserJet M3035xs MFP, G190007.

I have emailed IT.