Meeting Agenda/Notes 8/25/15

1.  New holds printer, new setups
     a.  Review of process
     b.  In front, there is a bin for things that are going to CEN library: and one for holds to be processed for other libraries (including CEN).
     c.  Please do not wrap items the old way going to other libraries (use the new hold wrap process.
     d.  Opening person should count and process the bin in front so that they get hold labels before going in delivery.

2.   Tagging!
      a.  New self-check protocol: please educate customers
      b.  Please make sure we are tagging all things that are not tagged.
      c.  Viet is our tagging master, but please tag when the front desk is quiet.  Both computers in front now have the 3M icon for tagging.
      d.  Things that go on our holds shelf must have a tag.
      e.   Items going back to CEN that are not on hold do not need a tag.

3.    Alief has closed!
      a.  Welcome, Cristina (temporarily) and Rita
      b.  Hours will change September 8th
      c.  Please inform customer starting the first  week of September: word of mouth, closing announcements and bookmarks

4.    SIRSI updates from Lauren's Training
       a.  Last name First name only when putting the parent's name
       b.  Alt ID's, computer cards, and you! (place ID information in the "notes" and make sure to enter the "Date of birth"
       c.  Computer card replacement is $1.00 (if the card has expired and the customer still has the card you can update the expired date).
       d.  Phone numbers: use dashes; format should be 281-330-8004.

5.    Roving: when roving please assist customers, notice what customers are doing (sleeping, eating, etc.) and shelve AV.

6.   ALI holds: when processing ALI holds make sure to modify the hold to reflect as ROB.

7.    Patrick is working on a phone line for Passports

   
Note taker: Renee
Blog Posted by Renee

Self Check Machines 8/17/15

For those who haven't heard, please be advised that the Self Check machines will only read tags from now on (no item barcodes!). This will involve some training of our customers; please show them how to put their items in the square when checking out.

This also has big implications for us: please tag everything, particularly be sure that all items going to our holds shelf have tags. Viet is our new tagging master, and he will tag items left in the tagging bin, but if you are scheduled to be on delivery it is your responsibility to make sure items going on our holds shelf have tags.

It is unfortunate that the red laser still shows up; I spoke with Calvin the 3M rep about it and he said it's a programming issue that he can't fix. The self check closest to the door currently has a communication error. We restarted it a few times on Friday. 3M has been notified.

-Angela