10/9/15- Called IT for EXPRESS- It will not allow anyone to sign on- it tells them there is a problem with the ID or password- it has been taken out of the queue and a ticket pulled.
Carol
Showing posts with label public computers. Show all posts
Showing posts with label public computers. Show all posts
Friday, October 9, 2015
Thursday, October 8, 2015
Tuesday, June 2, 2015
Public Computers 2&3
IT has been contacted and should be working on them tomorrow (June 3). For now, they are unplugged and should stay that way.
Contact person: Crystal
Thanks!
Contact person: Crystal
Thanks!
Saturday, February 21, 2015
Opening and Closing Duties
Just a quick copy of the opening and closing duties from the handout for the meeting on 2/19/15. A copy will also be kept in the Robinson Reference Binder - there are more details on other duties we are assigned on that document.
Opening Duties
- Turn on all equipment: Computers in work room, customer service desk, & public floor; copier, self-check machines and standalone kiosks.
- Walk the floor to ensure that there are no books on any table from the previous day.
- Stock supplies: pens, pencils, scrap paper, etc.
- Create new statistics & study room reservation sheets in Google docs.
- Re-stock new books display throughout the day.
- Check laptops to make sure they are charged & ready to circulate. Shred laptop forms from the previous day - retain any forms with problems (ie: laptops not returned on time, returned damaged, accrued fines, etc).
- Unlock building gates three to five minutes prior to opening time.
- Unlock public restroom doors prior to opening time.
- Take phone off call forwarding at opening time.
- Unlock front doors at opening time.
- Finish any pick up not completed the day before.
- Turn on case display lights, if applicable.
Closing Duties
Before the building is closed:
- The first closing announcement is made at 45 minutes prior to closing. They are then repeated at 30 and 15 minutes before closing. The suggested script is:
- First announcements: "The library will be closing in (XX number of) minutes. Please take your items to the circulation desk now. If you need a new library card, please come to the desk to fill out an application. If you are under 18 and need a ride home, please come to the desk to call for your ride. Thank you."
- Final announcement: "The library is now closed. We will reopen again at (time) o'clock. Thank you."
- One hour before closing, check the lounge to make sure the coffee pot is cleaned and unplugged, and all dishes, utensils are put away.
- Check meeting/study rooms and remind the customers that the library will be closing in (XX) minutes.
- Walk around the building to confirm that there are no customers who have not yet vacated the building.
- Lock the doors at closing time. A staff member should be stationed at or near the door to allow customers to exit and, if necessary, to ensure that customers do not re-enter after closing.
After the building is locked:
- Check the meeting room, computer lab, and study rooms to make sure they are empty.
- Check the restrooms to make sure they're clear.
- Double-check all exit doors, including fire exits, to make sure they are secure. Check the doors that may have been opened by workers during the day, including outer electrical room & mechanical room doors.
- Turn off all computer monitors.
- Count and ensure all laptops are returned and are securely locked away in a cabinet or closet. If possible, make sure they are recharging.
- Make sure the bin is out of the book drop so it will not jam.
- Lock internal gates.
- Leave the indoor building lights on. Secure and lock outside building gates.
- Set the alarm and all staff exits the building & parking lot together for safety reasons.
- Please remember that the public computers are automatically set to turn off 5 minutes prior to closing. We do not need to adjust these times manually.
Opening Duties
- Turn on all equipment: Computers in work room, customer service desk, & public floor; copier, self-check machines and standalone kiosks.
- Walk the floor to ensure that there are no books on any table from the previous day.
- Stock supplies: pens, pencils, scrap paper, etc.
- Create new statistics & study room reservation sheets in Google docs.
- Re-stock new books display throughout the day.
- Check laptops to make sure they are charged & ready to circulate. Shred laptop forms from the previous day - retain any forms with problems (ie: laptops not returned on time, returned damaged, accrued fines, etc).
- Unlock building gates three to five minutes prior to opening time.
- Unlock public restroom doors prior to opening time.
- Take phone off call forwarding at opening time.
- Unlock front doors at opening time.
- Finish any pick up not completed the day before.
- Turn on case display lights, if applicable.
Closing Duties
Before the building is closed:
- The first closing announcement is made at 45 minutes prior to closing. They are then repeated at 30 and 15 minutes before closing. The suggested script is:
- First announcements: "The library will be closing in (XX number of) minutes. Please take your items to the circulation desk now. If you need a new library card, please come to the desk to fill out an application. If you are under 18 and need a ride home, please come to the desk to call for your ride. Thank you."
- Final announcement: "The library is now closed. We will reopen again at (time) o'clock. Thank you."
- One hour before closing, check the lounge to make sure the coffee pot is cleaned and unplugged, and all dishes, utensils are put away.
- Check meeting/study rooms and remind the customers that the library will be closing in (XX) minutes.
- Walk around the building to confirm that there are no customers who have not yet vacated the building.
- Lock the doors at closing time. A staff member should be stationed at or near the door to allow customers to exit and, if necessary, to ensure that customers do not re-enter after closing.
After the building is locked:
- Check the meeting room, computer lab, and study rooms to make sure they are empty.
- Check the restrooms to make sure they're clear.
- Double-check all exit doors, including fire exits, to make sure they are secure. Check the doors that may have been opened by workers during the day, including outer electrical room & mechanical room doors.
- Turn off all computer monitors.
- Count and ensure all laptops are returned and are securely locked away in a cabinet or closet. If possible, make sure they are recharging.
- Make sure the bin is out of the book drop so it will not jam.
- Lock internal gates.
- Leave the indoor building lights on. Secure and lock outside building gates.
- Set the alarm and all staff exits the building & parking lot together for safety reasons.
- Please remember that the public computers are automatically set to turn off 5 minutes prior to closing. We do not need to adjust these times manually.
Tuesday, February 10, 2015
Public Computer 6
Date: 2/10/15
Name: Angela
Problem: I was helping a customer on Robinson's public computer #6, as he was having trouble accessing the Internet. He was using Firefox and kept getting the error message "Cannot connect to proxy server." I suggested we try Chrome; that gave the same error message. He said "How about the E with the circle around it!?" and indeed, Internet Explorer worked just fine. I am not sure what the problem is; I didn't want to reboot it because I wasn't sure if he'd lose his session.
Work Requested: IT Incident INC0067290
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